Privacy Policy
Your security and privacy are important to us. Here you can read about how we handle your personal data.
This privacy policy describes how ansogningshjaelpen.dk ("Application Help", "us", "our", "we") protects and processes your personal data when you use our services via our website for creating CVs and applications, as well as interactions with the offered AI models.
Our handling of your personal data is done in accordance with this privacy policy and applicable legislation, including the EU General Data Protection Regulation (GDPR) and the corresponding Danish Data Protection Act. Application Help is the data controller for your personal data, and any inquiries regarding personal data can be directed to us via the contact information mentioned later in this document.
Introduction
Welcome to Application Help's privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we process your personal data when you visit our website or use our services, as well as about your privacy rights and how the law protects you.
Data controller
Application Help is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).
Contact information:
Email: gdpr@ansogningshjaelpen.dk
What personal data do we collect?
We only collect personal data when you actively provide it to us. This primarily happens in two cases:
When you order us to create your CV or job application:
- Your email address
- Payment information (processed through Stripe)
- Other information you provide us in connection with preparing your CV or job application
General information when using the website:
- IP address
- Browser type and version
- Operating system
- Pages visited and time of visit
How do we use your personal data?
We use your personal data for the following purposes:
- To deliver the service you have ordered (CV or job application)
- To process your payment
- To communicate with you about your order
- To improve our website and services
- To comply with legal obligations
Legal basis for processing
We process your personal data on the following legal bases:
- Performance of a contract (when you order a service)
- Legitimate interests (improvement of our services)
- Consent (where required)
- Compliance with a legal obligation
Sharing your personal data
We only share your personal data with:
- Stripe (for payment processing)
- Any subcontractors necessary to deliver our services
- Authorities, if required by law
We never sell your personal data to third parties.
Data retention
We only retain your personal data until we have delivered the ordered service (CV or job application). After this, all personal data related to the order is permanently deleted.
Payment information is retained in accordance with Danish accounting law (5 years), but only to the extent necessary to comply with our legal obligations.
Your rights
Under data protection legislation, you have a number of rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent
You can exercise these rights by contacting us at gdpr@ansogningshjaelpen.dk.
Security
We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes, but is not limited to:
- Encryption of sensitive data
- Regular updates of our security systems
- Limited access to personal data for our employees
- Secure deletion of data after service delivery
Cookies and cookie policy
Our website uses cookies to improve your user experience and to analyze traffic. Here you can read about which cookies we use and how you can manage them.
What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, or phone) when you visit a website. They are used to remember your preferences and to collect information about how you use the website.
Necessary cookies
These cookies are essential for the website to function correctly and cannot be disabled. They include features such as:
- Navigation and basic functionality
- Security features
- Storage of your cookie preferences
Provider: ansogningshjaelpen.dk
Duration: Session or up to 1 year (depending on the cookie)
Legal basis: Legitimate interests (necessary for website operation)
Analytics cookies (Google Analytics)
We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously and help us improve content and user experience.
Provider: Google LLC
Cookies: _ga, _ga_*, _gid
Duration: Up to 2 years
Legal basis: Consent
Information collected via Google Analytics:
- Which pages you visit and how long you spend on them
- How you navigate around the website
- Your device type and screen size
- Your geographic area (country/region)
- Which website referred you to us
We do not share personal data with Google. IP anonymization is enabled, so your full IP address is not stored.
How to manage cookies
When you first visit our website, a cookie banner is displayed where you can choose to accept or reject analytics cookies. You can change your preferences at any time by clicking "Cookie settings" in the footer.
You can also block cookies via your browser settings. Please note that blocking necessary cookies may affect the website's functionality.
Third-party cookies
In addition to Google Analytics, third-party cookies may occur if you interact with embedded content from other platforms (e.g., videos). These third parties have their own privacy policies, which we encourage you to read.
Transfers to third countries
We do not transfer your personal data to countries outside the EU/EEA. If this should change in the future, we will ensure that appropriate safeguards are in place and inform you of the change.
Changes to this privacy policy
We reserve the right to update this privacy policy from time to time. Changes will be published on this page with an updated revision date. We encourage you to review this privacy policy regularly to stay informed about how we protect your information.
Data Protection Officer (DPO)
Email: gdpr@ansogningshjaelpen.dk
Our DPO is responsible for monitoring and advising on our compliance with data protection legislation and serves as an important point of contact for you if you have questions or concerns regarding your personal data and its processing.
Complaints
If you have a complaint about our processing of your personal data, we ask you to contact us at gdpr@ansogningshjaelpen.dk so we can resolve the issue. You also have the right to lodge a complaint with the Danish Data Protection Agency:
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Contact us
Do you have questions about our privacy policy, or would you like to exercise your rights?
Email: gdpr@ansogningshjaelpen.dk
We encourage you to review this statement regularly. Our privacy policy will always be updated on our website.